Customer Success Project Manager

Location: Remote
Employment Type: Full-time
Experience Level: Senior / Experienced

About Us

At Wisy, we’re transforming how CPG companies operate by turning fragmented retail data into real-time insights and actions. Our AI-powered platform helps brands and retailers make smarter decisions, accelerate execution, and deliver better outcomes at the shelf. With customers around the globe and high-growth momentum, we’re building a Customer Success team that can scale world-class experiences across every market — and we’re looking for a Project Manager who can make it happen.

About the Role

As Project Manager in Customer Success, you will lead the implementation of Wisy’s platform for key customers. You’ll own project plans, coordinate across internal teams, and ensure customers achieve a fast time-to-value. This role is critical to the delivery experience and long-term customer success.

Core Responsibilities (What You’ll Do)

• Own onboarding and implementation timelines for strategic accounts.
• Coordinate deliverables across Customer Success, Product, and Engineering teams.
• Run weekly project check-ins with internal and customer stakeholders.
• Track and report progress against project milestones and KPIs.
• Proactively identify and escalate risks or blockers to delivery.
• Maintain accurate and up-to-date project documentation.
• Support customer pilots, proof-of-value phases, and go-lives.
• Standardize onboarding templates and internal project processes.
• Keep CRM, project management, and documentation tools current.
• Gather and relay feedback to improve onboarding operations.
• Prepare updates, presentations, and reports for internal and external meetings.
• Ensure a seamless transition to post-onboarding Customer Success.
• Support renewal conversations by driving high-quality implementation experiences.
• Contribute to internal CS training materials and onboarding processes.
• Collaborate across teams to scale delivery processes globally.
• Use AI tools to streamline project planning, automate reporting, and enhance team communication and productivity insights.

What We Value

• Attention to detail without losing sight of the bigger picture.
• Customer empathy and a strong focus on outcomes.
• Ability to work independently and move fast with structure.
• Clarity in communication and a mindset for continuous improvement.
• Cross-functional collaboration with grace under pressure.
• Initiative to identify and fix problems without being asked.
• Cultural awareness and adaptability when working across regions.

What We Require (What We’re Looking For)

• 3+ years in project management, customer onboarding, or implementation (SaaS preferred).
• Experience working with customer-facing technical teams.
• Familiarity with tools like Asana, ClickUp, Notion, or Monday.com.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and prioritize effectively.
• PMP or equivalent certification is a plus.
• Based in or with availability in Middle East time zones.