Wise, Easy Engagement
Capture, analyze and act on novel data to close gaps between experience and operations through mobile technologies and AI
Experience economy is all about creating personalized and emotional connections with customers. This comes with many challenges as it often means to connect at unexpected places, with new audiences and gain new insights.
Customer service -whether through an employee, affiliate or provider- has been ranked as the #1 factor impacting trust; 89% of customers change providers due to a bad experience; and 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction, studies show.
Increase your sales without commissions
Increase your network without referral fees
Improve on-site service without supervision
Assign tasks and take immediate action
Reduce workforce costs without reducing staff
Engage your team members without negative reinforcement